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If you still require technical assistance, please email our technical support team. In your email, be sure to include the following information:

Product Version Number
Found in Help / About

Operating System
Windows XP, Me, 2000 etc...

Browser version
Found in your internt browser help/about menu

Internet Connection Type
Dial-up, DSL, LAN etc...

Other running software
Nortons, AV, ZoneAlarm etc...

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