Registering MailWasher

Why should I register?

If you register MailWasher Pro after the thirty day trial period, you will receive:

  • a one year subscription to the FirstAlert!™ database
  • be able to use MailWasher Pro forever
  • you are also eligible for free updates to the software and technical support


How do I register?

Click Register on the main button bar.
When you select to register MailWasher Pro you are directed to a secure payment site and will be asked to enter your credit card details. You are immediately sent a Registration Key to enter into MailWasher Pro.

How can I pay?

There are several payment options:

  1. Click Register on the MailWasher Pro main button bar to display credit card options - Visa, Mastercard, Amex and others.
  2. PayPal can be accepted with an email to payments@firetrust.com.
  3. A personal check in your own currency. This is far more preferable to a money order or bank draft, as it costs you nothing and it only costs us 5 cents to bank. Checks should be made out to "Firetrust Limited" and sent to:
    P.O Box 4620
    Christchurch 8015
    New Zealand.

    You are registered manually when your check is received.

  4. International Money order or Western Union Money Order made out to "Firetrust Limited", although these are expensive for you.

Note: Please do not send domestic money orders as we can't bank these.

I do not have a credit card. How do I register?

You can send a check made payable to "Firetrust Limited" and send it to:
P.O Box 4620
Christchurch 8015
New Zealand.

Include your email address so we can email you your registration key once you have been manually registered.

How can I pay if my browser won't load?

Make sure you do not have any advert blocking technology stopping the browser loading. Also make sure you have cookies enabled. Otherwise contact support.

Which company handles the credit card verifications and payments?

  1. WorldPay - you can visit their website at www.worldpay.com
  2. Paypal - www.paypal.com

How does the Registration key work?

The key is encrypted and can only be used once.

Where do I enter the Registration key?

Go to the email that contains the registration key, highlight the registration text, right click and select Copy. Go to MailWasher Pro, click Register then Paste from Clipboard. Finally, click Register to complete the process.

I have paid but not received my registration code.

Please click here: http://www.firetrust.com/user/

If you have changed your email address from the one you used to originally register with, please email us with both your old and new addresses so we can update our records.

I have lost my Registration key

Please click here: http://www.firetrust.com/user/

If you have changed your email address from the one you used to originally register with, please email us with both your old and new addresses so we can update our records.

I am getting other errors with my registration code.

Please contact: Firetrust Support

detailing your registration code and the email address you registered with, and the error you are receiving.

I had paid for MailWasher, doesn't that mean I get MailWasher Pro for free?

If you have paid for MailWasher and want to upgrade to MailWasher Pro, we can discount this for you based on your previous payment.
Contact MailWasher Pro Support for further details.

I am a registered user of MailWasher Pro but I am getting messages that my trial period is running out. What do I do?

You need to copy and paste your registration key into the Register form in MailWasher Pro. If you no longer have your registration key, you can request it to be emailed to you through MailWasher Pro. Just click Register on the main button bar and enter your email address in the Lost Key field

I'm trying to register, but can't find the Register button. Where is it?

The Register button is located on the main button bar in MailWasher Pro, not on the Firetrust website. If you do not have a Register button displayed in the main button bar, you may have already registered. Check this by selecting Help > About from the MailWasher Pro menu. If This product is licenced to your name displays then you have successfully registered.

How do I upgrade from the limited version to the full MailWasher Pro?

Click Upgrade on the main button bar. You are directed to a secure payment site and will be asked to enter your credit card details. You are immediately sent a full registration key to enter in to MailWasher Pro.

I've just upgraded to version 4.1 and my old registration key is invalid. How do I get a valid key?

You may have purchased an early version of MailWasher Pro. Since then our key system has changed slightly. To get a valid key, go to the Register window and enter the email address you used to purchase MailWasher Pro into the "I've already registered but lost my key" area. Click on the "Please email me my key" button and you will be emailed a new key.

When I try to register, I get the error "Failed to set data for registration key". What should I do?

You may be running Nortons Antivirus Auto Protect or similiar software that is preventing you from altering your registry. You will need to disable this software temporarily, in order to register MailWasher Pro.

 

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