The session was intentionally closed by the server before the session was completed.
1. MailWasher Pro was written to comply with POP3 standards and if for some reason the server you are dialling into has an error, or is not fully compliant (it's more common than you think), then MailWasher Pro does nothing and the server disconnects. It could also just be a temporary communication problem causing the server to disconnect from MailWasher Pro.
2. You should be using your POP3 settings given by your Internet Service Provider to dial in to the server, not a proxy such as 127.0.0.1, pop.nortons.antivirus or localhost.
3. There is a bug in Norton Internet Security and Nortons Antivirus 2002, so users should disable the incoming mail scanning in NAV 2002 to prevent the disconnections, although you may need to restart your computer for the changes to take effect.
Upgrading to NAV 2004, or switching AV applications, would also resolve this issue.
4. You may also receive this error if using AVG 7. To solve this problem, you must follow these steps:
- Double click on the AVG icon on the task bar next to the system clock.
- Double click on Email Scanner.
- Select Use the personal test configuration and click on Properties.
- Click on Servers tab.
- On the Email proxy server list, please double click on POP3:port 10110....Host.
- Click on Connection, (under Server Type) and under Type of login, select Automatic > Ok > Ok > Ok.
Plaintext password not supported.
1. A "plain text" password is the most common type of password. Some email providers like MSN require further identification. If you have a POP3 MSN account select Tools > Email Accounts to display the Accounts window. Select the Incoming Mail tab. Click Advanced account options and select the Use Secure Authentication and MSN SPA options.
2. If your mail server requires APOP select Tools > Email Accounts to display the Accounts window. Select the Incoming Mail tab. Click Advanced account options and select the Use Secure Authentication and APOP options.
3. You should be using your POP3 settings given by your Internet Service Provider to dial in to the server, not a proxy such as 127.0.0.1, pop.nortons.antivirus or localhost.
4. If you receive this error message and are using Zone Alarm:
Go to ZA Free > Firewall > Zones > Add > Host/Site > Host name, and in the dialogue that comes up add your POP3 mail server name and a simple description (Mail server) and click Lookup, and then Apply.
Repeat this for the smtp server and for each of your separate email account POP3 addresses.
5. You may also receive this error if you are using AVG7.
To solve this problem, you must follow these steps:
- Double click the AVG icon on the task bar next to the system clock
- Double click on Email Scanner
- Select Use the Personal Test Configuration and click on Properties
- Click on the Servers tab
- On the Email Proxy Server list, please double click on POP3 Port 10110...Host
- Click on Connection (under Server type) and under Type of Login, select Automatic > OK > OK > OK
My AOL account will not connect.
Prior to your first mail check in MailWasher Pro you must log out of any AOL proprietary software (AOL, AOL Communicator and AOL Instant Messenger). After MailWasher Pro successfully checks your mail upon first opening the program, all subsequent mail checks work fine, whether you are logged into other AOL software or not.
AOL uses a special authentication system, which we are unfortunately not able to bypass. This means that while you are logged on to any AOL software (AOL, AOL Communicator and AOL Instant Messenger) MailWasher® Pro cannot check your account when you first open the program. So check MailWasher Pro first and then you can logon to other AOL software with no problems.
My Hotmail account will not connect.
Microsoft unfortunately now require an annual subscription fee to allow access to Hotmail accounts through programs like Outlook, Outlook Express and MailWasher.
To upgrade your Hotmail account visit http://upgrade.msn.com.
The Quick Reply will not work.
If you are having problems or errors with the Quick Reply not working, then click here to download a patch. Once downloaded close MailWasher Pro and run the file, then answer YES to import this into the Windows Registry.
If you need to undo this change, download the patch removal from here and follow the above steps.
I get a 'list out of bounds' error and I have a pre MailWasher Pro 6.5 version . How do I fix this?
Please do a clean uninstall of a pre MailWasher Pro 6.5 version and then install of MailWasher Pro 6.5.
Note: all your email account, registration and settings will have to be re entered into MailWasher Pro.
Summary
Un-install MW.
Delete the MailWasher appdata directory.
Delete MailWasher Pro registry entries.
Restart computer
Download and install MailWasher Pro
Detailed Instructions
1. Ensure you find the MailWasher appdata directory while MailWasher Pro is still running and installed.
In MailWasher Pro click on Help >> About >> About >> Click the link to where
MailWasherPro stores the data directory>>
C:\Documents and Settings\yourname\Application Data\MailWasherPro
or in Vista
C:\Users\yourname\AppData\Roaming\MailWasherPro\
2. Shutdown MailWasher Pro
To shutdown MailWasher Pro from running on your computer in MailWasher Pro click File > Exit
Or if MailWasher Pro is minimized to the System Tray then right click on the MailWasher Pro icon and left click on Exit.
Computer says 'MailWasher Pro is already running'
then there is a hotkey to bring MWP to the fore if it's hidden:
Shift - CTRL - M
Try that combo to get it back to the screen if you're trying to start it when it's 'already running' but hidden.
Note: the hotkey combo is configurable in MWP.
or try
Click, Ctrl, Alt, Delete on your keyboard, when the Windows Task Manager opens click the "Processes" tab,
If "Mailwasher.exe" is in the list there, click on it and click, "End Process"
3. Uninstall MailWasher Pro.
Click Windows Start >All Programs > MailWasher Pro>Uninstall MailWasher Pro
then delete the MailWasher appdata directory C:\Documents and Settings\yourname\Application Data\MailWasherPro
or in Vista it will be something like C:\Users\yourname\AppData\Roaming\MailWasherPro\
4. Next delete the MailWasher Pro registry entries
Click > Windows Start >All Programs >Accessories> Command Prompt > and then type in Regedit and press enter on the keyboard.
Then find HKEY_CURRENT_USER\Software\FireTrust\MailWasher Pro and
Right click on MailWasher Pro and left click on Delete and answer Yes to delete
5. Restart your computer.
6. Download and install the latest Mailwasher Pro
Please click http://www.firetrust.com/en/download/mailwasher-pro and then click the 'Download Now' button
A window will show. Click 'Open' and wait while MailWasherPro downloads.
A window will appear. Answer 'Yes' to install MailWasherPro and follow the instructions.
Ensure old MailWasherPro is not running when you install new MailWasherPro.
When you download MailWasherPro then you are downloading the actual program. There are no trial and paid versions. They are one in the same. MailWasherPro by default, is free for 30 days and if the registration key is not entered then MailWasherPro will disable.
When you pay for MailWasherPro a registration key is sent to you and you then paste this key into the registration panel.
MailWasherPro will then be enabled and fully functional for life. You are then entitled download and install future versions of MailWasherPro for free. Windows will remember your MailWasherPro registration key for future installations of any new version of MailWasherPro.
If you have a new computer and or need to reinstall MailWasherPro after a Windows re install then click http://www.firetrust.com/user/
You can then get your registration key resent to you by email.
How do I know if I have registered my copy of MailWasherPro?
In MailWasherPro click Help>>About
and the top of that window should say
About MailWasher Pro 6.5
Also In the middle it will say
This product is licensed to: Your name
Having problems with the above clean uninstall/install of MailWasher Pro then Support can help.
I get a 'list out of bounds' or 'runtime error' and I have latest MailWasher Pro 6.5 version . How do I fix this?.
MailWasher Pro 6.5 has a new uninstall option to delete settings that cause the 'list out of bounds' and 'runtime errors' errors but leave account/registration settings intact.
Detailed Instructions
1. Shutdown MailWasher Pro 6.5
To shutdown MailWasher from running on your computer in MailWasher click File > Exit
Or if MailWasher is minimized to the System Tray then right click on the MailWasher icon and left click on Exit.
Computer says 'MailWasher is already running'
then there is a hotkey to bring MW to the fore if it's hidden:
Shift - CTRL - M
Try that combo to get it back to the screen if you're trying to start it when it's 'already running' but hidden.
Note: the hotkey combo is configurable in MW.
or try
Click, Ctrl, Alt, Delete on your keyboard, when the Windows Task Manager opens click the "Processes" tab,
If "Mailwasher.exe" is in the list there, click on it and click, "End Process"
2. Uninstall MailWasher Pro 6.5
Click Windows Start >All Programs > MailWasher Pro >Uninstall MailWasher Pro
You will be asked 'Are you sure you want to completely remove MailWasher Pro and all its components?'.
Click 'Yes'
Uncheck 'Would you like us to follow up via email?' and click 'Cancel'
You will now have a message that says 'Do you want to keep your MailWasher Configuration Settings? User settings are things like your email account details and any settings you have specified - useful to keep if you need to re-install MailWasher'
Click 'No' (important to click no and not yes)
3. Restart your computer.
4. Download and install the latest MailWasher
Please click http://firetrust.com/en/download/mailwasher-pro and then click the 'Download Now' button and follow the prompts to install MailWasher Pro 6.5
