MailWasher Pro - Technical Support

MailWasher Pro - Top Frequently asked questions

 

For more information

  • Please read through the relevant Frequently Asked Questions,
  • Or visit the Forum
  • Or use the program help, located in the software menu at: Help/Help Program
  • If you're really having problems, contact us by phone.
    Monday to Friday 9:00am - 4:30pm.
  • Phone: +64 3 963 1555  (Technical Support)
  • Local day and time now:

 

If you need to email our technical support team:
In your email, be sure to include the following information:

MailWasherPro_debug.txt
Found by clicking the bottom link in Help >> About (Windows version only)
Click here for instructions about how to create a debug file

Product version number
Found in Help >> About

Operating system
Windows XP, Me, 2000 etc...

Email client software
Outlook, Eudora, Pegasus etc...

Internet connection type
Dial-up, DSL, LAN etc...

Internet Service Provider

Other running software
Nortons, AV, ZoneAlarm etc...

Please send MailWasher Pro support emails to: mailwasher@firetrust.com

Search www.firetrust.com