Privacy Policy

Firetrust website policy

We believe it is important that you know how we treat information about you which we receive via the Internet. Our commitment to personal privacy is paramount - none of our products contain any form of Adware or Spyware.

Firetrust Limited lets you visit the Firetrust website without revealing any personal information about yourself. We will ask you when we need information that personally identifies (personal information) you. Firetrust requests personal information from our users at several different points on our website. The personal information we collect is used only to respond to your inquiry, process an order, allow you to access specific account information, or advise you of special promotions, discounts, updates and new products.

Firetrust is the sole owner of the information collected on this site. We will not use or disclose this information for purposes other than those set out in this statement or in our end user agreement.

By using this site or any services provided through the site, you expressly consent to the use and disclosure of information as described in this Privacy Statement.


Your email address

We collect your email address to either generate a registration code for your purchased product and/or to contact you regarding your purchase and/or to keep you informed of updates and product announcements. Your email address is never passed to 3rd parties.

We honour all unsubscribe requests and you can unsubscribe at any time to the emails we send you by clicking the unsubscribe link in our announcement emails or by proceeding to and amending your profile there.


Order and Credit Card Information

Firetrust uses Element5, PayPal and Worldpay as third-party payment providers of e-commerce solutions, to power the store and in doing so, collects information about users, including credit card information. When a user purchases a product from the store, 'Payment provider' provides information about the customer, including name, address and email address, to Firetrust. Firetrust uses this information as set out in the end user agreement, agreed to by purchasers at the time of purchase. In particular, Firetrust uses the information to license the software to you, support the software and send you information about updates, upgrades and new works or services provided by Firetrust.

'Payment provider' requests information from the user on the order form, viewed by the user as a page hosted on their 'payment provider' web server. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used as explained above. For example, if we have trouble processing an order, contact information is used to get in touch with the user.

Your credit card information does not pass through the 'payment provider' site under the terms of Firetrust's agreement with 'payment provider'. 'Payment provider' does not share credit card information with Firetrust. 'Payment provider' keeps your credit card information confidential and protects your credit card information through the use of industry-standard Secure Sockets (SSL) encryption technology.



The Firetrust website may contain links to other websites. Please note that when you click on one of these links, you are leaving our website and travelling to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours. This privacy statement applies solely to information collected by this website.



"Cookies" are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Session (temporary) cookies may be used from time-to-time to enhance navigation within the website. These cookies are destroyed when the user closes their web browser. Our e-commerce provider, element5, uses session cookies and other cookies to facilitate access to customer account information in the shopping cart on their site. However, Firetrust has no access to or control over these cookies.

Element5's cookies are used only to identify the customer, not to identify any specific customer traits. This allows element5 to maintain consistency in the shopping cart and enable a more pleasant shopping experience.


Log files

Google Analytics is used to analyze traffic to this website. Google Analytics does not create individual profiles for visitors. Unlike some tracking services, Google Analytics does not have a database of individual profiles for each visitor. Google Analytics only collects aggregate data.


Changes to this Policy

Firetrust reserves the right to change this policy at any time by providing notice of such modification on this site.